Current Vacancies
Full-Time Store Manager
We are looking for an experienced, enthusiastic, and customer-focused Store Manager to lead our team in delivering an unparalleled shopping experience.
Skills and Experience:
The ideal candidate will possess a robust background in retail management, a genuine passion for jewellery and watches, with exceptional leadership abilities. This role includes overseeing all store operations, driving sales, and ensuring the highest level of customer satisfaction. You will lead and support the sales team and manage store displays.
Other essential skills include:
- Proven retail management experience in the jewellery industry.
- Strong leadership and team management capabilities.
- Excellent communication and customer service skills.
- Track record of driving sales and achieving targets.
- Detail-oriented and highly organised.
- Proficient with retail management tools.
- Customer-focused with a meticulous eye for detail.
Key Responsibilities:
Store Operations Management:
- Manage and coordinate daily store activities to ensure seamless operations and compliance with company policies.
- Maintain a pristine and visually appealing store environment.
- Serve as the primary liaison with the Rolex Regional Sales Manager.
- Oversee the Martin & Co Rolex ambassador program.
- Manage the Rolex monthly stock purchasing process.
- Conduct quarterly POS meetings with the Rolex Regional Sales Manager.
- Respond promptly and professionally to customer inquiries and concerns, ensuring satisfaction.
Sales and Customer Service:
- Lead, inspire, and motivate a small, dedicated team to consistently achieve and exceed sales and performance targets.
- Build, maintain and enhance strong customer relationships by offering tailored service and expert advice.
- Deliver outstanding customer experiences and ensure all staff are trained to uphold the same high standards.
- Focus on Commercial Reviews with key suppliers, Merchandising, and Events.
- Develop and implement action plans to drive sales and enhance customer experience.
- Encourage the team to excel in both sales and customer service while embodying our values and standards of service.
Team Leadership and Development:
- Uphold and communicate the values and vision of Martin & Co.
- Manage, support and develop staff through regular performance reviews and constructive feedback.
- Cultivate a positive, collaborative work environment that encourages teamwork and innovation.
- Collaborate with the Training Manager to implement effective and comprehensive training programs.
Inventory and Stock Management:
- Oversee inventory processes, including stock control, ordering, and visual merchandising, to maximise sales.
- Maintain optimal stock levels and streamline inventory management procedures.
- Ensure merchandise is well-organised and presented to enhance customer appeal.
- Collaborate with brand ambassadors to coordinate stock procurement and management.
Financial Management:
- Monitor and analyse sales performance to identify trends and areas for improvement.
- Ensure accuracy in cash handling and banking procedures.
- Coordinate with the Financial Controller on staff scheduling and event planning.
Marketing and Promotions:
- Plan and manage in-store events, promotions, and marketing initiatives to attract and engage customers.
- Execute promotional strategies and evaluate their success for continuous improvement.
- Collaborate with the marketing team to develop and assess effective campaigns.
- Adapt promotional efforts based on customer feedback and campaign performance.
Compliance and Security:
- Ensure adherence to health and safety regulations within the store.
- Implement and maintain strong security protocols to safeguard stock and premises.
- Handle incidents with professionalism and composure, ensuring minimal disruption.
- Maintain a high standard of presentation for both the store and its valuable inventory.
Our reward package for this role includes:
- A competitive salary, performance-based bonuses, a car allowance and private medical insurance.
- Employee discounts on jewellery and other store products.
- Opportunities for professional development.
- A supportive and collaborative work environment.
Why join us?
At Martin & Co, you’ll lead a passionate team, work with exquisite jewellery, and contribute to a storied family business. If you are a motivated leader ready to elevate our store's success, we invite you to apply now to become part of our legacy of luxury and exceptional service.
Please submit your CV and a cover letter detailing your relevant experience and why you are a good fit for this role via email: [email protected].
Full-Time Sales Consultant
We are looking for a full-time sales consultant to join our enthusiastic team at Martin & Co, Cheltenham. The ideal candidate will have at least five years of experience and a proven sales ability in the luxury goods arena. Specific retail experience of fine jewellery and watches is a must along with a positive attitude and friendly manner to build strong relationships with our customers.
To apply for this position, please email your cv to us at [email protected].
Repairs Co-ordinator
We are seeking an enthusiastic, experienced and detail-oriented Repairs Co-ordinator who is methodical and possesses excellent client skills.
Responsibilities:
- Processing repairs of various types of jewellery and pearls.
- Processing watch repairs, with a focus on high-end brands such as Rolex.
- Utilise Pursuit software to manage repair orders, track inventory, and update customer records.
- Assess and diagnose issues with jewellery and watches, providing accurate estimates for repair costs.
- Maintain a clean and organised workspace, adhering to safety and quality standards.
- Communicate effectively with customers, providing updates on repair status and ensuring customer satisfaction.
- Collaborate with team members to ensure timely completion of repairs.
Qualifications:
- Proven experience in jewellery and watch repairs, with specific expertise in handling Rolex watches preferred.
- Relevant understanding of jewellery making, watchmaking, or a related field.
- Proficiency in using Pursuit or similar software systems for repair management.
- Strong attention to detail and excellent problem-solving skills.
- Ability to work independently and as part of a team.
- Excellent communication and customer service skills.
- A commitment to maintaining high standards of customer service.
Benefits:
- Competitive salary
- Opportunities for professional development and training
- A supportive and collaborative work environment
- Private Health Care
- Employee discounts on products and services
To apply for this position, please email your cv to us at [email protected].
